FAQs

Below you will find some frequently asked questions in regards to the VAST Online rollout. Please contact us with any further questions.

When can dealers migrate to the new VAST Online application?

After successful BETA testing, feedback and system enhancements we will be ready to establish a general rollout schedule.

What can I do before the conversion process starts?

Clean up your data – Merge/delete duplicate customers and vehicles. Also take a complete physical inventory of both tires and parts. Define and document pricing policies and commission structures. Speak to your accountant about General Ledger and Accounting needs.

What if dealers do not want to convert to the new VAST Online application?

You have the option to convert to any other point of sale solution. GBMS, including the network, will only be supported through the completion of the VAST Online rollout. The GBMS end date will be communicated by Goodyear at a later date.

Will dealers still be responsible for their current hardware lease with Goodyear?

Yes. You will continue to receive a monthly invoice from Goodyear for the remainder of the term of your lease.

Will the GBMS Help Desk continue to support the new VAST Online solution?

Once locations convert to VAST Online, you will contact MAM Software support team directly for all issues. The GBMS Help Desk will continue to offer the same level of support, which is currently provided, until all locations have been converted.

Will GBMS continue to make enhancements until the VAST Online solution is available?

Goodyear will not make any enhancements, however they will fix bugs and make legal changes to GBMS where needed.

Will the system be available for dealers in Canada?

The current version of VAST Online is available in Canada with the exception of French Quebec, although the initial release may not support all Canadian taxation functionality. Future releases will support all non-Quebec provincial and federal sales tax capabilities.

How will my current Goodyear printers work with VAST Online since they are not wireless?

Your current GBMS printers will not need to be wireless. Your GBMS printer is a network enabled printer that will be connected to a router/switch through the Ethernet cable. Also, any windows compatible printer will be able to be used.

Should we purchase workstations now or wait until the rollout?

We suggest you wait until we give more information on this over the next 30-60 days.

What version of QuickBooks will be integrated with VAST Online?

The version of QuickBooks that will integrate to VAST Online will be QuickBooks Online.

Will MAM Software be helping us purchase the required hardware and will they be maintaining hardware when we have issues?

You will not be purchasing hardware through MAM. We would suggest you contact a local computer hardware and network provider that could help you with obtaining and maintaining the equipment. Also, our expectation is to give you direction on how you will be able to order specific models through Dell. We will be updating you throughout the next 2 months on this.

What integration is there to repair software such as Mitchell or Alldata?

VAST Online will not initially have an integration to the Mitchell or Alldata repair software directly. Indirectly, we do provide integration for labor time & scheduled maintenance data through our integration with the Epicor catalog suite. The Epicor suite uses the Mitchell data and we do have plans in the future to offer our own catalog suite called AutoCat, which will be using the Alldata labor and scheduled maintenance.

What type of training will be offered outside of the included online classes and LMS (Learning Management System)?

Optional on-site training will be available for a fee. The training that will be included with VAST Online at no charge will include curriculum that will be specific to your organization’s needs. The training will be conducted through virtual training (WebX, GoToMeeting) sessions. These sessions will be scheduled during the project planning and implementation process.

How much customer invoice history will be converted?

There are two ways that VAST Online will show historical invoices. Archived Documents or invoices are exact PDF copies of original invoices that were created in GBMS. Two years of these invoices will be converted and available in VAST Online. Vehicle/Customer History are the line items of work that were performed on a vehicle but when this data is converted to VAST Online the re-printable invoice will not be available. Any fees or taxes that are generated for those documents are not available so do not get converted. Much like you see in GBMS today you will see the details of an invoice, but will not be able to reproduce a printable copy. Vehicle/Customer History that is still available in GBMS today can be converted to VAST Online. It will be at the discretion of the dealer how much of this data to convert over to VAST Online.

Will we be able to order parts electronically from our suppliers from within a customer work order? If so, which suppliers?

Any parts seller who supports either the Acconex, IAP or OpenWebs gateways are supported for electronic ordering. This feature will require you to have the Epicor parts catalog option or MAM Software’s Autocat parts catalog.

Which Tire Wholesalers will I be able to see inventory, costs and order from within VAST Online?

Currently the following Goodyear wholesalers are supported for inventory inquiry, pricing & ordering: Goodyear Wholesale, ATD, US AutoForce, K&M Tire, Capital Tire, Max Finkelstein, Kauffman Tire and Community Wholesale. Also, others are being added monthly. S&S Tire is currently in the process of connecting. We also support many other non-Goodyear wholesalers.

Will VAST Online allow me to perform wholesale transactions? Can I run my wholesale operation on VAST Online?

Yes. The initial release will contain functionality to facilitate wholesale transactions.

We are a commercial retreader, will VAST Online interface with GTracs?

Yes, VAST Online will be interfaced with GTracs.

How is the TireHQ different with VAST Online compared to how it currently works with VAST Enterprise Retail?

The current version of VAST using a batch process where data is sent to TireHQ and you are required to import that data using a separate function. VAST Online will support web-services and the process will be automated requiring no user operation for importing and exporting.

Will Accounts Payable and General Ledger data be converted?

No. AP & GL data will not be converted.

What happens with the old GBMS server?

The GBMS server will be disconnected. THe use or disposal of GBMS servers is at the discretion of the dealer. GBMS Servers will not be supported by Goodyear or MAM Software after the conversion.